Customer Relationship Manager

Job overview

Reporting to the NOECPC Head of Customer Engagement and Business Development, the post holder will work within the team responsible for business development, promotion and performance of the NOECPC and LPP framework portfolio.  Building relationships with non-member NHS Procurement Leaders and Category Specialists to increase spending under management in our extensive non-clinical framework portfolio.

Supporting the NOECPC Procurement Category Teams, the post holder will play a key role in effective business development and customer relationship management with non-member NHS organisations. This exciting opportunity is a new role contributing to continued growth of both the NOECPC and building on our alliance with NHS LPP.  Forging new business relations and expanded geographical coverage with NHS Procurement partners.

Main duties of the job

• Business development using a data led consultative approach to identify and realise growth opportunities. Working to effectively meet stretching spend under management growth targets  •    Building strong relationships internally and externally with NHS procurement leaders and category specialists. •    Building new contact networks, growing brand recognition and promoting collaboration. •    Recording activity in Customer Relationship Management systems accurately and timely  •    Being the external face of NHS NOECPC and LPP Alliance

Detailed job description and main responsibilities

• To work autonomously, interpreting guidance and strategic priorities. •    Act independently and use your discretion to take action to ensure that crucial income streams are managed and reported effectively. •    Responsible for monitoring spend under management in target area, liaising closely with internal teams, and other service providers. •    Excellent communication, networking, and interpersonal skills. •    Ability to work across boundaries, integrating with multidisciplinary staff and organisations. •    Excellent IT skills including advanced level Microsoft Office knowledge, including Excel.