CSD - Ambulance Telephone Triage Practitioner - Otterbourne

Job overview

Every day, thousands of patients contact our NHS 999 service seeking urgent care advice.

Behind those calls are experienced clinicians making important decisions that help ensure patients receive the right care, in the right place, at the right time.

We are looking for experienced Paramedics/Nurses to join our Clinical Support Desk within the Integrated Contact Centre (ICC), where you will play a vital role in supporting urgent care across the NHS.

Working as part of a multidisciplinary team, you will monitor emergency 999 calls received by Emergency Call Takers (ECTs) to ensure the most clinically appropriate care outcomes are delivered to patients. Using your clinical expertise, you’ll be required to make dynamic assessment decisions; supported through the effective use of Trust evidence based clinical telephone decision support software systems.

This is a unique role where your clinical judgement directly supports patient safety and system flow across urgent care services.

Please note that courses are scheduled to run monthly from July 2026.

Main duties of the job

• Work within a team as an autonomous practitioner, providing high‑quality clinical telephone triage using decision‑support systems
• Assess incoming symptom‑based calls and determine urgency and priority.
• Provide evidence‑based clinical advice and support onward referral within the NHS.
• Communicate clinical information verbally and via technical links effectively with healthcare partners to ensure seamless care.
• Contribute to achieving national ambulance standards and local performance targets.
• Participate in team meetings and work with managers to maintain strong performance.
• Engage in monthly call audits and ongoing self‑reflection.

Detailed job description and main responsibilities

If you are a paramedic/nurse who enjoys clinical decision making, teamwork and supporting patient care, this could be the perfect next step in your career.

You will need to work a range of allocated shifts covering 24 hours per day 365 days a year.

Please see Job Description and Person Specification for full details on this role.

For an informal discussion about the role please contact  Lucy Smallbone CSD Manager - Otterbourne - [email protected].