Crisis Intervention Behaviour Support Worker Band 4

Job details

• Branch: Trustwide (SEHSCT)
• Location: Trustwide (SEHSCT)
• Salary: Band 4 (£27,485 - £30,162)
• Contract Type: To create a waiting list
• Opening Date: 28/05/26
• Closes: Thu, 11 June 2026 @ 5:30 PM
• Interview Dates: To be confirmed

Notes

There are 7 full time permanent vacancies and a waiting list will be compiled for any similar posts that arise over the next 6 months. Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE Crisis Intervention Behaviour Support Worker Band 4

DIRECTORATE Adult Disability

REPORTS TO Team Lead

ACCOUNTABLE TO Operations Manager for ISS

INITIAL LOCATION Trustwide (Downpatrick, Lisburn, Bangor)

TYPE OF CONTRACT Permanent

HOURS 37.5 (to include evenings, nights, weekends and bank holidays)

A Trust wide (Downpatrick, Lisburn, Bangor)waiting list will be compiled for any similar Permanent / Temporary / Full-Time posts that may arise over the next 6 months

JOB SUMMARY

The post holder will work as part of a multi-disciplinary team within the Intensive Support Service of the South Eastern H&SC Trust. The post holder will provide support and time limited intervention adults with a disability who present with challenging behaviour, mental health difficulties or other complex needs and who are in need of timely intervention and support. This will include support to people who are experiencing a crisis.

The post holder will be guided and directed by clinicians (Behaviour Practitioners, Speech & Language Therapist, Occupational Therapist, Psychology, Social workers) to deliver a range of therapeutic interventions and support others understand and implement Positive Behaviour Support Plans and behaviour guidelines.

The post holder will be required to work on a rota basis (to include out of hours working) to provide a more rapid and flexible response to support Adults with a Learning Disability through particularly challenging and distressing periods. The post holder will work as part of the multidisciplinary team and support members of the community services in the application of planned interventions. The post holder will work within relevant guidelines, policies and legislation.

KEY DUTIES / RESPONSIBILITIES

To participate in the assessment process.

With training, the post holder may be required to carry out selected formal assessments as requested by clinicians within the Service.

To assist behaviour support clinicians to plan, prepare and carry out therapy programmes on an individual and/or group basis for people with behaviours that challenge.

To provide support to individuals and their families under guidance and supervision, in accordance with established protocols, as directed by the supervising clinician.

To assist in providing a Positive behaviour support service in a range of environments including the client’s home, day centre, school or workplace as appropriate.

To provide support to individuals who are presenting in crisis including support in hospital or support to remain at home (out of hours when required).

To support the implementation of positive behaviour support plans for individual clients and their carers as directed by the supervising clinician.

Undertake direct observation of others working directly with those referred to the service. Record and report feedback on direct observations to others in the Service including clinical lead.

Use modelling to demonstrate strategies and techniques contained within individual Positive behaviour support plans to enable others to understand plans and implement them effectively.

To professionally challenge and report when others fail to follow / implement the positive behaviour support plan and / or other professional guidelines.

To collate and update client records as required.

To liaise with relevant staff across all agencies involved in the care, treatment or education of a referred client as appropriate.

To participate in training and supervision as required and in accordance with professional guidance as agreed with the supervising clinician

Assist with the development and implementation of visual communication and other systems in partnership with Behaviour Practitioners and / or Allied Health Professionals within the service.

To record and report progress of service user to the supervising clinician.

To record and report progress of families, care providers, support workers and others in implementing Positive Behaviour Support plans /behaviour guidelines / communication support plans etc.

Deliver in partnership with other team members Positive Behaviour Support Training Programmes.

Support other clinicians within the service to deliver a range of training to others within and external to the Trust.

Support families and care providers by linking them in with local community supports as appropriate.

To attend and contribute to Multi-disciplinary meetings.

To undertake data collection, analysis, and the production of reports and summaries, using IT and statistical programmes.

To undertake research activities including carrying out literature searches and reviews, data collection (e.g. data gathering from case files, semi-structured interviews and other assessment(s), setting up and maintaining computer data files, analysis of data and reporting of results, to assist the service in evidence-based practice.

GENERAL MANAGEMENT RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable.

To manage and prioritise own diary

To collate and provide statistical data as required

To participate in any monitoring and evaluation of the service as required in partnership and through discussion with the supervising clinician / line manager and / or head of service.

The post-holder will participate in the pursuit of continuous quality improvement and in quality initiatives as required.

To participate in service initiatives projects, quality assurance procedures, research and audit relevant to the service as required.

To advise the supervising clinician in all matters concerning work undertaken

To participate in training and supervision as required and in accordance with professional guidance as agreed with the line manager / Behaviour Practitioner.

Assists in the full range of administrative tasks required by the Team.

To assist in the induction of new team members.

There exists the potential for challenging behaviour which can take the form of physical and verbal aggression towards staff carers, and others, potential employees should be aware that such circumstances can arise and should be confident of their ability to cope with such situations. In addition, the post holder should work within their scope of practice and seek advice and guidance in an efficient and timely manner. Employees will be expected to support, adults, carers and others through such incidents under the guidance and direction of Behaviour Practitioners within the service.

This job description will be subject to regular review in light of the Trust’s changing needs and may be amended to include other duties and responsibilities appropriate to the post.

To provide a flexible service, the post-holder may be required to work evenings, nights, weekends and bank holidays as necessary to meet the needs of the service.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

Standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the South Eastern HSC Trust are legally responsible for all records held, created or used as part of their business within the South Eastern HSC Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the South Eastern HSC Trust’s policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

eHealth

The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role.

PERSONNEL SPECIFICATION

JOB TITLE Behaviour Support Worker

DEPARTMENT/ Adult Disability

DIRECTORATE

SALARY Band 4

HOURS 37.5 per week (to include evenings, nights, weekends and bank holidays)

Ref No: LEAD

A Trust wide (Downpatrick, Lisburn, Bangor)waiting list will be compiled for any similar Permanent / Temporary / Full-Time posts that may arise over the next 6 months

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications/Experience

NVQ Level 3 in Health/Social Care or equivalent relevant qualification

AND

2 years paid experience working with people with a learning disability who present with complex behavioural needs

OR

NVQ Level 2 in Health/Social Care or equivalent relevant qualification

AND

3 years paid experience working with individuals with a learning disability and people with a learning disability who present with complex behavioural needs

Shortlisting by Application Form

Registration

Successful applicants must prior to commencing employment, complete registration with NISCC or other Council.

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.

This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Good Oral and written skills, basic IT skills

Interview

Knowledge/Experience

Experience of working as member of multidisciplinary team

Experience of working with families

Experience of working with individuals with communication difficulties

Interview

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Skills/Knowledge

Communication & Relationship skills

An ability to interact effectively with staff from all disciplines.

An ability to interact and communicate with people who have a learning disability and their families/carers

Ability to communicate effectively both verbally and in writing

Shortlisting by Application Form

Planning & Organisational skills

Able to organise , plan own workload independently and accountable for use of time

Personal

Successful completion of Positive Behaviour Support Training

An interest in working with people who have a learning disability and their families

Able to be flexible and adapt approach accordingly to the need of the individual and service

Ability to accept and use supervision appropriately and effectively

Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

To access a copy of the Access NI Code of Practice, please Click here

The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here

Protecting and using your information

To access a copy of the Trust’s Data Protection Policy Statement,

Click Here

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance

All staff are expected to display the HSC Values at all times