Credit Controller

Job overview

We have a fantastic opportunity within The Royal Berkshire NHS trust as a Credit Controller. You will be working closely with the AR Team Leader and the Accounts Receivable team in ensuring that the Trusts  debt policy is adhered to.

The main role will involve chasing outstanding  debt, and where required liaising with other Trust teams and with our solicitors. You will need to ensure that all records accurately kept both in electronic and paper form.

Main duties of the job

• To produce and send out reminder letters.
• To pursue and communicate directly with insurers and debtors including Trust employees.
• To prepare correspondence for difficult cases with potential for referral to a third party collectors, in consultation with the Accounts Receivable Team Leader.
• To screen and log all information received including relevant updates and insurance provider summaries.
• To work with the wider Accounts Receivable team to clean up the Debtors Ledger following resolution and successful debt recovery on accounts.
• To maintain appropriate filing systems.
• Any other appropriate duties as designated by the Accounts Receivable Team Leader

Detailed job description and main responsibilities

The post holder will display the agreed behaviors of the directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the post holder will be expected to deliver this level of service through personal conduct , personal responsibility and the following key characteristics:-

• Aligned with business needs. The directorate takes its tone and direction from the business needs of the organisation.
• Right first time. It focuses on the elimination of waste and unproductive time that occurs as a result of not getting matters right first time.
• High customer satisfaction. This refers to both internal and external customers and emphasises the need to understand and meet customers requirements such that they are comfortable working with the directorate.
• Well established metrics. Performance needs to be measured to enable weak spots to be identified and worked upon.
• Cost effective. A world class infrastructure offers service at competitive rates and has well documented costs of service.
• Lean processes. Promoting and implementing lean processes in the Directorate and the Trust
• Personal responsibility. Demonstrates the highest standards of professionalism and ethical behavior in all commercial dealings. Provides assistance to patients / clients / relatives in the course of any incidental contact.