CPCC Supervisor

Job overview

An opportunity has arisen for a highly motivated and enthusiastic individual to lead the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.

Main duties of the job

The Supervisor plays a pivotal role in ensuring the effective delivery of operational services through direct oversight, staff support, and adherence to organisational standards.  The Supervisor is responsible for maintaining service continuity, promoting a safe and productive working environment, and ensuring that staff are equipped and supported to deliver high-quality care and outcomes.

Key responsibilities include coordinating daily activities, monitoring performance, managing incidents, and facilitating communication across teams. The Supervisor also plays a critical role in upholding governance, ensuring compliance with policies and procedures, and contributing to workforce development through training and mentorship.

Detailed job description and main responsibilities

Ensure the smooth running of day-to-day operational processes, maintaining service delivery in line with organisational standards and policies

Provide direct supervision, guidance and support to staff, ensuring appropriate delegation of tasks and promoting a positive working environment.

Monitor staff performance and contribute to the appraisal process and development planning

Ensure adherence to organisational protocols, including health and safety, safeguarding and data protection