CPBS Administrator

Job overview

Closing Date: 29.04.25  (this may change dependent on response)

Shortlisting to take place after closing date:  commencing 30.04.25

Interview expected to take place in the week following shortlisting:  commencing 06.05.25

The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP’s and other service providers we work with closely.

Main duties of the job

The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, reception duties, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust’s Electronic Patient Record system.

Detailed job description and main responsibilities

You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face.  You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.

You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.