Corporate Receptionist

Job overview

We are seeking a professional, organised and welcoming Receptionist to join our small facilities management team at Salkeld Hall, Carlisle.  This is a key front-of-house role, acting as the first point of contact for visitors, colleagues and external contacts, and ensuring a high-quality, efficient and professional facilities management, reception and corporate telephony service.

15hrs per week, Mondays and Fridays (08:30-16:30hrs) although flexibility to increase working hrs to provide holiday cover will be required over a 5 day working week, up to a maximum of 5 weeks per year.

This role is advertised as a Band 2 position, on successful completion of training and 26 week probationary period, the salary will increase to band 3.

Main duties of the job

You will provide a courteous and professional welcome to all visitors and callers, portraying the Trust to the highest standards at all times.  The role requires excellent communication skills, strong attention to detail, tenacity and the ability to multitask.

You will be well presented, approachable and customer focused, with a calm and professional manner both in person and on the phone.  You will be confident in using IT systems, able to organise your workload effectively and switch between tasks with ease.

Detailed job description and main responsibilities

Key responsibilities include:

• To provide a high quality, professional reception and administrative service to visitors, colleagues and others; including corporate telephony and mail processes.
• Management of meeting room and office bookings, including setting up of rooms for meetings.
• To produce ID badges and order stock in line with trust procedures.
• To diligently and methodically follow departmental procedures and record keeping.
• Assist with the smooth running of the facilities management function of the site, including reporting of health and safety issues using agreed systems, collation of site occupancy data, and other tasks as directed.
• Manual handling of items to distribute stock and resources across the site.

Essential requirements:

• Good IT skills, including Microsoft Office
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• NVQ level 2 in Business Administration and/or Customer Care (or equivalent)