Control Room Operative - Royal Gwent Hospital

Job overview

We are seeking a dedicated and professional Control Room Operative to join  Aneurin Bevan University Health Board Security Team.  You will play a key role in providing a high‑profile, uniformed security presence across our sites, helping to keep patients, visitors, staff and assets safe.

Working independently and as part of a wider facilities team, you will respond to incidents, prevent and deter crime, support clinical staff, and promote a strong pro‑security culture throughout the Health Board.

This is a varied and challenging role suited to individuals who remain calm under pressure, communicate effectively, and are committed to public service.

Main duties of the job

• Provide a comprehensive security service across Health Board sites
• Respond promptly to security incidents, alarms and emergencies
• Deter, prevent and investigate criminal activity
• Carry out regular patrols on foot and by vehicle
• Support investigations, including evidence gathering and report writing
• Assist clinical staff with challenging behaviour using approved de‑escalation and intervention techniques
• Escort cash and valuables when required
• Maintain accurate incident reports, logs and records
• Work closely with Police, Fire, Ambulance and other external agencies
• Support facilities and estates teams during out‑of‑hours periods
• Participate in emergency planning, major incident response and specialist training (e.g. CBRN, fire, evacuation)

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.