Contact Centre Agent

Job overview

This is an exciting opportunity for administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.

Experience of typing correspondence, managing clinical diaries and referral management according to the guidelines is desirable.  You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres.

We have full and part time positions available . You will be expected to participate in the 3 shift pattern to provide administrative, working 08:00 – 16:00, 09.00 – 17.00 or 10.00 – 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.

Main duties of the job

-There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

-To provide a receptionist function and first line of contact face to face or telephone.

-To process all new referrals on Trust's electronic patient record system

-To undertake general clerical tasks as appropriate

-To support the achievement of the Contact Centre's Focus and Goals to support clinical services within the Clinical Group and ensure that there is administrative cover

The successful candidate will enhance our team by having the following experience and qualities;

GCE/GCSE English & Maths at Grade C or equivalent qualification

Excellent communication skills to deal with patients, colleagues and referring agents

Ability to prioritise own work and work under pressure with conflicting demands

Able to work well as part of a team

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details of what this role entails.