Configuration Manager

Job overview

We are looking for a passionate individual to lead the ongoing development of Epic's patient access applications – PAS, Cadence, Grand Central.

You will lead a team of analysts to deliver BAU and ongoing optimisation in these areas.  Working closely with the PAS configuration manager supporting Great Ormond Street Hospital this post will provide an overview and technical knowledge of the applications, as well as supporting the development of operational BAU processes and providing a point of escalation for arising issues.

The successful candidate must have a strong track record in Epic configuration in any application and ideally will have experience of managing a team of analysts.  You will be able to demonstrate expert knowledge and experience of developing pathways and processes that you will use to support the configuration of the relevant applications and work with stakeholders across the Trusts.

If not already certified in one of the relevant Epic applications, you must be prepared to undertake training and, within five months of start date, become qualified in at least one of these applications.

Post-pandemic our team continues to work flexibly with a combination of remote and office based days. The successful candidate will be required to travel to all RMH and GOSH sites (Chelsea, Sutton and Bloomsbury).

Interviews will be held in person on the 19th May 2025

Main duties of the job

As DHR Configuration Manager the post holder is responsible for:

• Managing, co-ordinating and leading a team of between three and ten Senior Configuration Analysts/Configuration Analysts
• Assisting with the ongoing optimisation of the Trust’s electronic patient record (Connect) system (joint with the Great Ormond Street Hospital) as part of a designated team and ensuring design integrity of that application
• Assisting with the ongoing end user training and support of both Trust’s end users; where required at times providing on-call support
• Working on several integrated areas to ensure a coordinated approach across all teams
• Analysing and suggesting ways to improve current workflows and working practices
• Facilitating agreement for changes in working practices with appropriate stakeholders
• Matching agreed workflows with those already built into the supplier’s DHR system and/or configuring the supplier’s DHR system using configuration tools to tailor the system
• Assisting with testing of the systems to ensure it is safe, usable, secure, and robust.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Manage a team of configuration analysts ensuring that their work conforms to the design integrity for the designated application. •    Provide line management support and deal with any HR issues arising from staff within the application team, such as sickness and performance, escalating where necessary according to Trust policy. •    Hold joint responsibility with the DHR Programme team for new projects to be on time and within budget. •    Project manage the designated application, using PRINCE2 principles, to ensure the team meets all set deadlines. •    Continue to develop highly specialist configuration knowledge of the designated application area to solve problems in build/reporting/testing. •    Be an expert in the application area to assist the team with troubleshooting problems and address questions from end users regarding the application. •    Utilise expert hospital knowledge and experience to develop pathways and new processes to support the configuration and implementation of the designated application which will impact on working practices across the Trust.