Community Support Worker

Job overview

Under the direction and supervision of senior practitioners to assist in the provision of care and treatment of clients in a community setting. Working with individuals experiencing mental health difficulties

To provide  care, intervention and telephone and face to face support to individuals who are experiencing an acute mental health/ psychological crisis.  To assist care co-ordinators or key workers to assess, plan, implement and evaluate individual care plans.

Main duties of the job

Clinical

To maintain accurate electronic records in line with Trust policy.

To feed back to the team and others involved in the care, information regarding any changes observed in the client’s mental state or social circumstances analysing any immediate risks and taking appropriate action.

Provide telephone/face to face support for people who may be in acute distress under the supervision of the senior practitioners.

To deliver medication to clients.

To use any petty cash monies needed for client activities in line with Trust policies and procedures.

To link with employment and benefit agencies to facilitate return to employment where possible.

To plan and organise own daily work activities in an effective and efficient way under the supervision of senior practitioners.

To provide advocacy or links with advocacy organisations as appropriate.

To promote opportunities for service users to create and develop friendships with other citizens.

To contribute to providing support for carers and signposting to appropriate support eg Gloucestershire Carers Hub.

Professional

To partake in regular supervision and annual appraisal.

To attend mandatory training.

To work with supervisor to address any training requirements.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Detailed job description and main responsibilities

Actively support service users in the management of their medication by delivering medication within a ‘concordance framework’ and relevant policies.

Ensure the physical health needs of service users are met, including advice, support and health education to both the service user and family/carers.

To provide engagement with cares and complete Carers assessments where indicated.

To support senior staff in health assessments as appropriate and support delivery of planned relevant care in partnership with service users and / or carers.

As part of the care plan, ensure the service user is able to meet their personal care needs eg assisting with bathing and washing. This intervention may also be delegated where appropriate.

As a Health Care Assistant/ Support Worker you will be responsible for participating and assisting in the delivery of care / services to patients and service users as part of a Mental Health and Social Care Health Service. Health Care Assistant, Social Care Workers and other Healthcare Support Workers employed by the Trust are required to follow the guidance set out in Code of Conduct for Health Care Assistants/ Health Care Support Workers to provide safe and compassionate care of a high standard, and to challenge others who are not.

You will receive direct supervision and partake in reflective practice / training on a regular basis and be required to meet the Care Certificate standards. All successful applicants will also have the opportunity to discuss the prospect of undertaking a Level 3 Healthcare Support Worker  Apprenticeship alongside their substantive post. This apprenticeship would include the Level 3 Diploma in Clinical Healthcare.