Community Response Coordinator - Exeter

Job overview

Opportunities have arisen within South Western Ambulance Service in the Clinical Hubs for a Community Response Coordinator. The successful candidates will be integral members of the Operations Delivery team with responsibility for the effective deployment and management of Trust Community Responders and Specialist teams to emergency and non-emergency calls across the Trust area.

Part-time hours will be considered through the flexible working application.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

All shortlisted candidates will be invited to attend an interview week commencing 28th April.

*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.

Main duties of the job

Communication and Relationship Skills: Receive and deliver complex or sensitive information relating to patient needs, ensuring timely response to calls via the Emergency Operations Centre based on call category and team availability. Duties include telephone/radio handling, liaising with volunteers, the public, healthcare professionals, and emergency services, maintaining a high standard of customer care. Capture patient-related data via the C3 CAD system for triage support.

Knowledge, Training and Experience: Understand responder deployment, welfare, kit replenishment, and relevant EOC policies.

Analytical & Judgemental Skills: Exercise judgement over clinical and non-clinical incidents, seeking advice when necessary.

Planning & Organisational Skills: Manage and adjust multiple patient allocations in line with service delivery performance.

Physical Skills: Operate keyboards, radios, and mobile devices for responder deployment and data recording.

Responsibility for Patient/Client Care: Support clinical outcomes through non-clinical advice to responders and staff.

Resource and Staff Support: Follow policies, maintain equipment, train colleagues, and accurately enter responder data.

Research & Development: Participate in audits, surveys, and quality improvement activities.

Freedom to Act: Work independently within SOPs, using discretion to handle incidents.

Effort and Working Conditions: Maintain focus during unpredictable communications and emotional situations.

Detailed job description and main responsibilities

For further information about this role please see the attached job description and person specification.