Community Diagnostic Centre Receptionist

Job overview

We are recruiting a Receptionist for our brand new Community Diagnostic Centre at James Paget Hospital.

Are you a friendly, organised, and a compassionate individual looking to make a difference in our community? We have an exciting opportunity for a dedicated Receptionist to join our team at the new Community Diagnostic Centre at James Paget Hospitals.

Our Community Diagnostic Centres are at the forefront of delivering high-quality diagnostic services to the local community. We are committed to providing a welcoming and efficient environment for all patients, carers and visitors. As a part of our team, you will play a crucial role in ensuring a smooth and positive experience for everyone who walks through our doors.

The Receptionist will be contractually required to provide cross-site cover across all reception areas, including the Community Diagnostic Centres (James Paget, Northgate, and Oulton Suite) as well as the main James Paget University Hospital. This ensures flexibility and continuity of service across all patient-facing areas.

The CDC's will operate 7 days a week, and the post holder must be prepared to work on a rota that includes weekends.

Main duties of the job

Greet and assist patients, visitors, and staff with a warm and professional demeanour.

Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system.

Answer telephone calls and respond to inquiries promptly and courteously.

Maintain patient records and ensure confidentiality at all times.

Assist with administrative tasks and support the clinical team as needed.

Detailed job description and main responsibilities

1.    To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours.

2.    To provide a full reception service to the outpatient clinic including, but not limited to:

• Maintaining accurate information and patient demographics within Trust PAS system.
• Supporting clinical staff in ensuring the Trust meets accessible     information standards for patients with communication difficulties.
• Ensuring patients’ arrival and departure times are electronically             captured.
• Distribution, collation, and inputting of clinic outcomes.
• Book future appointments and recording of non-attendances.

3.    To update and process all relevant documentation using both manual and computerised systems, as necessary.

4.    To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.

5.    To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.

6.    To ensure work is prioritised and completed in a timely manner.

7.    To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.

8.    To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.

9.    To communicate all information and messages to patients in a professional and sensitive manner.

10.    Photocopying, filing, audio transcription from dictation and record keeping as required.