Community Admin Manager

Job overview

To provide a comprehensive office administration service for Adult Community Service using discretion and judgement combined with practical office management skills.

• To work as a member of the Admin Team and supervise the Administration Team
• To provide administrative support to the Management Team in Adult Community Service
• The post holder will be expected on a day-to-day basis to allocate work to members of the admin team, supervise their work, and to prioritise and coordinate their work in order to meeting the needs of the department.
• Post holder will also need to develop and implement staff rotas to ensure that adequate levels of administrative support are maintained. As well as to implement changes in the team to improve the patients’ experience and to keep all staff fully trained and up to date with regards to service developments.
• The post holder will also be expected to ensure that tasks are completed accurately and in a timely manner.
• Post holder will be responsible for the quality of the service that is delivered by the administrative staff. This includes booking / rebooking appointments, scanning and uploading documentation, dealing with patient enquiries.
• Liaison with key partners in relation to estates and administrative processes

Main duties of the job

• To supervise the Admin Team
• Participate in the appraisal of team members, in accordance with the Trust’s Appraisal Policy.
• To monitor and distribute the workload within the team, ensuring cover arrangements are in place where necessary.
• Provide a comprehensive induction to all new permanent, bank and agency staff to their work area.
• Managing HR issues for the administration team ensure they are aware of relevant policies, procedures guidelines.
• Assist with recruitment process.
• Act as a support for other staff within the department to ensure smooth running of Admin Team.
• To train and supervise the Admin Team in Adult Community Service and act as assessor to candidates undertaking NVQ in Administration.
• Support the implementation of policies and procedures within the service and ensure staff without access to e-mail are informed of any policy/procedure changes.
• To lead on implementation of national and local initiatives which affect Adult Community Service
• To monitor performance of the department and recommend areas for improvement.
• Assist in the development and delivery of training for new staff members as agreed.

Detailed job description and main responsibilities

For further information, please see attached Job Description & Person Specification or contact Gill Robinson on [email protected].