Communications Support Officer

Job summary

Main duties of the job

o Manage the administration of the press office ensuring that all media enquiries are logged, answered or referred on.

o Participate in developing multimedia content for internal and external media.

o Support the team in developing and implementing a strategy for off-line and online communications at the Trust.

o To be responsible for using content management systems and social networks to update internal and external messages and information in a timely manner.

o Ensure the timely production and distribution of all corporate communications, including internal and external publications, media responses and social media replies

o Ensure the timely production and distribution of all communications reports, including monitoring analysis and evaluations.

o Ensure the quality and format of the Trust's online multimedia content, ensuring consistency across pages, all working links and a continuous review and development of all online sites.

o Maintain and update an accurate and contemporary database of contacts for all stakeholders and Trust photo library

o Support event coordination.

Job responsibilities

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.