Communications Operative

Job overview

Advert – Communications Operative / Switchboard Operator Royal Sussex Country Hospital Brighton

Minimum hours 15 hours per week ( 37.5 Hours preferred)  hours per week. The shifts to cover the 24hr service over 7 days a week.

Band 3 - £ 24,071 – 25,674 (pro rata) per annum, plus extra unsocial hour’s enhancements pay for working night shifts.

The Switchboards are based at the Royal Sussex County Hospital, Brighton, and the Princess Royal Hospital, Haywards Heath. This position is based at the Princess Royal Hospital in Haywards Heath.

The telephony staff are normally the initial contact between members of the public, patients, and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors, and suppliers.

Telephony staff are required to operate various computerized systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.

For further details: Abbi Steers  - [email protected]

Main duties of the job

Telephonists are required to work as part of a team in an often-stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24-hour operation.

Staff are required to frequently work under their own initiative and to make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

Detailed job description and main responsibilities

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel. The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers at all times. They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP’s, trust staff, departments, visitors and suppliers.

Telephonists are required to work as part of a team in an often stressful environment with constant interruptions operating a computerized console, responding to calls, monitoring alarms both medical and service, and activating emergency procedures. To ensure the services (which include the implementation of emergency and medical procedures, alarm monitoring and helpdesks) are maintained throughout the 24 hour operation.

Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems, especially when working unsupervised or alone. All staff endeavor to meet agreed response times however abnormal fluctuations (emergencies, working alone) can significantly increase pressures on the service.

Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.

Candidate Information Pack:

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/