Communications & Engagement Assistant (Digital)

Job overview

Provide efficient administrative, coordination and content-support across the Communications & Engagement Directorate, enabling timely delivery of campaigns, events and staff communications.

The post-holder will:

• Support colleagues across internal, external, digital and engagement teams with day-today activities and administration.
• Draft basic content for web, intranet and social media under supervision.
• Assist with event and campaign delivery and evaluation.
• Maintain team trackers, diaries and procurement records.
• In addition to these core responsibilities, the post-holder will contribute to cross-portfolio activity across media, digital, internal and engagement functions, supporting a flexible and integrated Communications & Engagement service for the Bristol NHS Group.

This is a developmental entry-level role, suitable for individuals beginning a communications career or for those seeking to broaden their experience across different functions.

Main duties of the job

• Administrative and Team Support
• Campaign and Content Support
• Event and Engagement Coordination
• Digital and Administrative Processes
• Continuous Improvement and Learning

Detailed job description and main responsibilities

• Manage shared inboxes and forward enquiries within one working day. • Maintain the team tracker, WIP log and contact database; update weekly. • Book meetings, take minutes and distribute actions within 48 hours. • Order supplies and process low-value invoices via procurement system.
• Assist in preparing press releases, social posts and intranet articles for approval. • Gather stories and photographs from staff and services for internal news. • Upload approved content to the intranet and social channels using Canva templates and Hootsuite. • Maintain the content calendar and flag deadlines weekly to the Communications Manager.
• Support delivery of staff briefings, campaign launches and community events (approx. one per month). • Book venues, catering and equipment; issue joining instructions ≥ 48 hours before each event. • Welcome attendees and assist with sign-in and photography. • Collate attendance and feedback for evaluation within five working days.
• Maintain the photo and asset library – file, rename and tag content weekly. • Support the Digital Team by checking intranet links and accessibility quarterly. •Upload web content, assist with analytics and maintain digital assets. • Run basic analytics reports (social reach, intranet views) and share with Managers monthly. • Determines how to present items for communication prior to approval • Proactively suggest improvements to team systems and templates. • Complete mandatory training and relevant MS 365 or design courses annually. • Demonstrate the Group’s values of Respect, Collaboration, Support and Innovation in all work.