Colposcopy Clerical Officer

Job overview

We are seeking an organised, motivated, and patient-focused Colposcopy Clerical Officer to join our busy Colposcopy Department within the Department of Gynaecology at St Michael's Hospital.   You will play a key role in ensuring the smooth running of the service by providing high-quality administrative and clerical support to the Colposcopy Outpatient Clinic Co-ordinator, Clinicians, Nursing Practitioners and patients.

This is a vital position within a sensitive and fast-paced clinical environment, requiring professionalism, accuracy, and excellent communication skills.

Main duties of the job

The post holder will be part of a team providing administrative support to the Colposcopy Service within the Gynaecology Department at St Michael’s Hospital and will undertake a variety of tasks to deliver a quality service to patients.

Work demands can change daily; therefore there will an expectation to prioritise work accordingly.    The post holder will need to be flexible to meet the duties and responsibilities of their role.

Detailed job description and main responsibilities

• Maintain Colposcopy database for all Colposcopy referrals.
• Manage all Colposcopy appointments ensuring all referrals are dealt with in accordance to their clinical need and patients are discharged appropriately on Careflow due to RTT protocol.
• Fully document all referrals into the department.
• Prepare case notes/EVOLVE folders ready for Clinic appointments.
• Deal with all enquiries regarding Colposcopy appointments from patients, GP’s, hospital medical staff and secretaries.
• Notify patients of appointments and cancellations either by letter or telephone.
• Work closely with the Colposcopy Clinic Co-coordinator in managing daily tasks.  Ensure colposcopy results are checked by medical staff and result letters issued.
• Issue follow- up appointments as necessary.
• Assist in the collection of Outpatient statistic data when required.
• Undertake any other suitable tasks as agreed with the Performance & Operations Manager or Colposcopy Clinic Co-ordinator.
• To act as a deputy for the Colposcopy Clinic Co-ordinator in times of annual leave and sickness.   To ensure that all fail-safes are adhered to.
• To maintain confidentiality and to comply with the terms of the Data Protection Act and any local Trust policies at all times.