Colorectal PSFU Coordinator

Job summary

An exciting opportunity has arisen within the General Surgery directorate for a Colorectal PSFU Coordinator to work as part of the General surgery team. We are a strong, proactive team who welcome innovation and adaptability within the service.

The position is part time (25 hours) and the successful applicant will be based at Worcester Royal Hospital. We also offer some flexibility with home working for a limited amount of days per week.

The Colorectal Cancer Support Worker role will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their care treatment pathway and after care support.

The Support Worker will work in close unison with the Clinical Nurse Specialists to ensure the co-ordination and management of patients at all points of their treatment but in particular the Support Worker will also act as a point of contact for patients who will have been prepared by their clinical team for Patient Centred Follow Up (PCFU) and will be able to sign post patients to support their self-management.

The Support Worker will provide vital administrative support to the Colorectal Cancer Team and in particular the Clinical Nurse Specialists by co-ordinating the PCFU pathway and assisting patients and carers with concerns and queries.

Main duties of the job

Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and guidance.

To participate in collating patient surveys/patient experiences surveys and develop action plans alongside the clinical nurse specialist.

Support CNSs in developing and facilitating Health and Well Being Programmes / Beyond Cancer Programme. This will involve contributing and delivering education to patient and carers, including information around health promotion, Colorectal Cancer information and supporting self-management.

Develop good working relationships and liaison between other departments and healthcare professionals within the Trust cancer services.

Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact or persuasive skills, to ensure safety and understanding around treatment side effects as well as an understanding of complex information around treatment options.

Collaborate and work closely with local providers of validated information resources, users and user groups, and other registered providers e.g. Macmillan, Cancer Research UK, Support Groups, and wider NHS Trust groups.

Liaise with the MDT co-ordinator to ensure seamless service for patients and smooth transition through the cancer pathway

Demonstrate excellent communication skills both verbal and written.

Job responsibilities

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.