Clinical Systems Support Analyst

Job overview

An exciting opportunity for an EPR Clinical Systems Support Analyst has opened within the Clinical Systems Team at UHCW.  The post holder will be responsible for assisting fellow EPR Workflow Analysts as well as Clinical Systems Support Leads specifically in relation to supporting systems which fall under the remit of the Clinical Systems Team.

The post also requires management & creation of EPR accounts, data collection workbooks & providing support to service users. An advanced job summary is available on the attached Description.

The role will be onsite based which also incorporates an rota On Call service.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

Some of the role duties include but are not limited to:

• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• General system administration duties
• Provide basic management cover for other ICT systems
• Supporting 24/7 service

An advanced job summary is available on the attached Description.

Detailed job description and main responsibilities

• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers whereappropriate.
• Management of appropriate Data Collection Workbook(s) (DCW).
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This willinclude (but will not relate exclusively) to master files.
• To participate in the testing of new version releases for the systems managed.
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers.
• To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log indetails and in accordance with the ICT Security Policy.
• To assist the EPR Workflow Lead(s) in the validation of training material primarily for the systems managed.
• Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists

For further details of the role please see the attached job description.