Clinical Support Worker/Clinical Support Worker - Higher Level

Job overview

An exciting opportunity has arisen within Children's Outpatients, a busy department at The James Cook University Hospital to employ a Clinical Support Worker (CSW). The role  is to support the MDT in providing direct patient care to children and young people.

Post holders will be appointed at band 2 or band 3 depending upon qualifications.

Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate

Level 3 vocational qualification

• r

Short courses and completion of

competency workbook equivalent

to Level 3 in a range of patient and

clinical care duties

and/or

Equivalent knowledge and

experience in a range of clinical

care duties equivalent to Level 3;

- Theoretical knowledge

- Experience of a range of

care and related procedures

- clinical observations

- knowledge of relevant

legislation

There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications

Main duties of the job

We care for children and young people from birth until 18 years who require care as an outpatient. We facilitate clinics from numerous specialities where a family centred approach to care is essential.

We provide assistance to the whole of the Multi Disciplinary Team to aid the efficient running of the service.

The role involves chaperoning patients during medical consultations, collecting and preparing case notes, undertaking health development measurements (weight, height, BP, ECG), collecting specimens, performing and assisting with venepuncture, monitoring stock levels, preparation and maintenance of clinic rooms and areas, general admin duties such as answering telephone call, emails and making appointments.

Individuals will become proficient with IT systems such as InTouch, ECAMIS and Evolve.

We are a team committed to delivering and maintaining high quality patient care and are looking to attract a Health Care Assistant who shares our goal. In return we will support ongoing professional development and provide regular training opportunities.

Experience in health care is preferred, with experience working with children and young people desirable. Applicants must demonstrate a high standard of communication and professionalism, be enthusiastic, well motivated and share a commitment to team working.

This vacancy will close when we receive sufficient completed applications.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.