Clinical Support Worker

Job overview

Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate East of England Community Health and Care's values and Behaviour Framework.

This job description is to be read in conjunction with the core skills list for this particular role.

Main duties of the job

To accurately and promptly carry out the instruction's of the Registered Nurse (RN)

To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)

To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately

To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse

Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy

Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy

To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions

To have completed the Care Certificate or relevant experience in a care setting

Detailed job description and main responsibilities

Job responsibilities

Clinical duties to include patient hygiene - assisting patients with personal care

Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities

Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities

Ensuring patient physical comfort - reporting any signs of physical distress to the RN

Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN

Clinical measurements - to assist with routine blood pressure and blood glucose monitoring

Noting physiological and neurological observations following completion of Trust training

To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person

Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN

To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls

Qualifications

Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent Health Care experience

Desirable

• City and Guild NVQ Level 3 in Care/Health and Social Care

Experience

Essential

• Some previous experience in a nursing/care assistant role

Skills, Abilities and Knowledge

Essential

• Good organisational skills
• Basic IT and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication

Essential

• Clear oral communication
• Basic computer skills

Personal and People Development

Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Other

Essential

• Able to make own travelling arrangements
• Able to work 12.5 hour shift day/night patterns
• May be required to work in other community hospital's within our Trust in order to meet the needs of the service

Desirable

• Be able to drive the minibus