Clinical Support Worker

Job overview

The Clinical Support Worker role is an exciting role within our dedicated Children's Outpatient Department within Leighton Hospital.

We have 6 consulting rooms, a treatment room, measuring room as well as play and waiting room facilities

We have 13 paediatricians who all provide clinics within the Department

We have a wide range of specialist clinics with visiting consultants from local Children's and Specialist Hospitals

Main duties of the job

Measuring babies and children

Reception duties, Welcoming and discharging children and their families, booking appointments, prepping medical records.

Chaperoning for babies, children and their families

Assist Qualified Staff to undertake investigations on Babies and children

Performing QB tests on Children in Community setting (following training)

Detailed job description and main responsibilities

Please refer to main Job description attached in the documents

• Participate in the delivery of patient care, following agreed plans, policies, procedures, and clinical guidelines, carrying out tasks and activities relevant for the job role/place of work

• Work collaboratively within the multidisciplinary team/agencies to ensure that patient needs are met

• Involve patients, relatives/carers in the delivery of care, providing reassurance and support to assist their understanding and co-operation

• Prepare the clinical area for safe practice by ensuring that cleanliness is maintained, materials and equipment are ready for use, including clearing away afterwards

• Recognise and respond appropriately to urgent and emergency situations

• Provide routine information to enable the effectiveness of care to be evaluated and records maintained

• Contribute to the recording and storing of information, ensuring it is securely held, accurate, complete and legible and can be retrieved promptly when required

• Promote the individual needs of the patient, by acknowledging preferences, rights and choices, respecting privacy and dignity, and by promoting anti-discriminatory practice, alerting senior staff if patient care appears to be disrespectful or discriminatory

• Establish and maintain effective communication, maintaining confidentiality of information

• Contribute to the effective management of risk, by accurate recording and reporting and correct maintenance of records and documentation

• Ensure compliance with Trust policies, procedures and clinical guidelines, alerting senior staff if practice of self and others appear to contravene policy, or if concerned about any aspect of patient care

• Contribute to the development of services from the patients perspective, making suggestions for change and improvements, including taking part in patient and public involvement activities

• Contribute to the effective and efficient use of resources by ensuring that supplies are available, alerting senior staff when supplies are short, and by making suggestions to reduce waste