Clinical Support Worker

Job overview

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The role of the Band 2 Clinical Support Worker post is flexible, and the post holder will, therefore, be required to provide support over a wide range of service/functions.  It is a  requirement for staff to occasionally work variable hours within agreed limits. The post holder will be required to work according to locally agreed Code of Conduct for Clinical Support Workers.

Main duties of the job

• Act as a chaperone supporting patients undergoing examinations or procedures.
• Communicate and report any changes or information relating to the patient to the Consultant Neurophysiologist or Physiologist.
• Communicate appropriately with patients and visitors to the Neurophysiology Department. Always portraying a professional respectful manner.
• To receive patients, visitors and staff in a calm, friendly and efficient manner

Detailed job description and main responsibilities

• Exchanges information with patients using reassurance, tact and empathy.
• Overcome barriers to understanding for example patients with physical or mental disabilities.
• The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager.
• For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue.
• All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment.
• The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.
• Have a duty to respond and report patient’s condition in a timely manner. This will include judgements involving facts.
• Hold basic keyboard skills.
• Dexterity to undertake nursing care procedures as appropriate.
• Under direct or non-direct supervision of a Consultant Neurophysiologist or Physiologist as deemed appropriate will assist with all aspects of essential patient care.
• Provision of personal care to patients.
• Respect patient privacy and dignity at all times.
• Prepare equipment for medical and scientific staff for procedures.
• Assist medical and scientific staff with procedures as required.
• Act as a chaperone supporting patients undergoing examinations or procedures.
• Escort patients to other areas of the Trust as directed by the Consultant Neurophysiologist or Physiologist.
• Follows policies and may participate in discussion on proposed changes to procedures.
• Demonstrates safe working practices in the use of equipment in the clinical area via completion of mandatory training.
• Engages with individual training programs and local protocols, checks and cleans equipment.
• Under the direction and supervision of the Head of Department order stocks and supplies and ensure they are stored appropriately.
• Demonstrates their own duties to new starters and bank / agency staff.
• Adheres to Trust Standards of Dress policy.
• Completion of relevant patient documentation under direct or non-direct supervision of a Consultant Neurophysiologist or Physiologist as deemed appropriate.
• Maintenance of computer and manual information systems.
• To request case notes and provide a tracing service.
• Occasionally participates in audits, surveys, research and development activities.
• Will have a delegated workload within the remit of their capabilities.
• Turns, manoeuvrers patients for toileting, and bathing using appropriate aids.
• Concentrates on personal care duties and can follow a routine.
• Care of terminally ill patients and supports in the event of a patient death.
• The post holder may be exposed to bodily fluids.