Job overview
Clinical Support Worker (Senior Healthcare Assistant) - Martha's Rule
Full time - 37.5 hours - Monday to Friday
Cross-site working is required, with shifts likely to be across both Peterborough City Hospital and Hinchingbrooke Hospital within the same working week.
For Band 3 appointments: NVQ / QCF Level 3 in a health-related subject or demonstrable equivalent experience supported by completion of a competency-based clinical skills framework
Interviews will be held face to face at Peterborough Hospital.
Main duties of the job
The Trust has implemented Martha’s Rule as part of our commitment to listening, acting, and ensuring safe, compassionate care. We have an exciting fixed term or secondment opportunity for a Martha’s Rule Support Worker to help patients, families, carers and staff raise concerns about deterioration and feel confidently heard.
This role is central to strengthening patient safety, supporting early escalation, and fostering psychological safety across our wards and departments.
Detailed job description and main responsibilities
Working closely with the Critical Care Outreach Team to provide a calm, compassionate point of contact for patients, families and carers who are worried about a patient’s condition.
Work alongside clinical teams to ensure the Patient Wellness Questionnaire "how are you today compared to yesterday or when you were last asked" is asked daily and embedded into everyday practice.
Uphold the principles of the NHS Patient Safety Strategy, PSIRF, and Duty of Candour.
Support staff to manage difficult conversations, promoting a culture of openness and shared learning. Help gather immediate feedback following a Martha’s Rule call to support continuous improvement.
Maintain clear, factual records to ensure safe communication and follow‑up.
Collect data, complete analysis and contribute to board papers / reports.
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Applying for this NHS job
This advert is for Clinical Support Worker (Senior Healthcare Assistant) with North West Anglia NHS Foundation Trust in Peterborough, East of England, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Secondment: 12 months. The application deadline is 22 Jun 2026.
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