Clinical Support Officer
East Suffolk and North Essex NHS Foundation TrustAlready thinking ahead to interview?
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Job overview
The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Community Nursing team to be free to provide clinical care.
Clinical Support officers are an integral part of the community nursing team, managing non-clinical administration and a clinical role which may include insulin visits and attending a patient's home to support a clinician if required.
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
You may be required to travel to different sites across the Essex, Suffolk and Tendring area, so a full, valid driving licence and access to a car is essential for this role.
Main duties of the job
Deal with administrative tasks such as booking visits, changing addresses, updating keysafe numbers
Submit Loan Equipment forms
Stock control of equipment and consumables used in the department
Patient phone calls.
Drop off /collect items/equipment from patient's homes
Chase up medication requests with prescribers
Printing, photocopying, make up various packs for clinicians
Deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate
Effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting a positive image
Use internal processes and own initiative for escalation of complaints in an effective, timely manner
Manage often complex clinical personal information according to Caldicott guidelines
Book appointments for patients.
Liaise with other professionals as needed
Work with clinicians, ensure patients are discharged once treatment completed, discharge the patient from the relevant IT systems and file all paperwork in accordance with organisational policy
Use electronic systems effectively in order to maintain safe standards of record-keeping, and database management follow all relevant procedures and guidance
Manage incoming information, process it and pass it on to the relevant practitioner
Minute taking
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.