Clinical Pathway Navigator

Job overview

The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will co-ordinate their care.

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey. Where a patient has multiple specialist needs, assist the patient in co-ordinating their pathways to reduce multiple appointments across the Trust. This role will be at base at Graseby House Barnet and may require cross cover at Chase Farm.

Main duties of the job

We are currently recruiting for a Pathway Navigator to join our team in Paediatrics outpatient department

The Pathway Navigator shall be responsible for the provision of a quality patients’ pathway.

In this role you will be responsible for:

• Understands and follows the administrative input required to support the patient’s standard clinical pathways from the time the patient is referred through to discharge.
• Co-ordinates all administrative processes for each patient’s pathway to ensure it is managed smoothly and within agreed time frames.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off-site locations where required.
• Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
• Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is always maintained.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
• Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.