Clinical Governance Manager

Job overview

An opportunity has arisen for a candidate to work within the WXH governance team. The post holder will support WXH in relation to the delivery of governance key performance indicators, including complaints management, duty of candour, CQC and Patient Safety Incident Response Framework (PSIRF.   As a senior member of the team the candidate will play a key role in leadership, education, and assurance for WXH hospital.

The role is key to ensuring our patients and colleagues have compassionate and effective support with respect to complaints and incident management.

The candidate will need to demonstrate a working knowledge of IT, clinical systems and the Datix reporting systems.  They will require strong interpersonal skills and resilience to respond to rapid improvement, meeting deadlines and culture change.

Main duties of the job

The post holder will work as a member of the hospital Governance team to manage and deliver a range of quality governance activities at the hospital and within individual service groups, to ensure compliance with the hospital’s governance and risk framework. This includes effective complaint handling, gathering patient feedback, patient safety, incident reporting and meeting the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.