Clinical Genomics service delivery manager

Job overview

The Royal Marsden NHS Foundation Trust is seeking an experienced and strategic Service Delivery Manager to lead on the financial, operational support, and performance monitoring functions of our world-class Clinical Genomics service. This is an opportunity to contribute to the delivery of cutting-edge cancer diagnostics and research in an internationally renowned institution. The Service Delivery Manager will play a key role in overseeing departmental service and business delivery, ensuring financial efficiency, and driving service improvement. The role involves:

• Financial and business management – Overseeing budgets, expenditure, and identifying revenue opportunities. •    Strategic development – Leading cost-reduction initiatives, business planning, and operational improvements. •    Stakeholder engagement – Collaborating with internal and external partners, including NHS networks, suppliers, and private contracts. •    Performance monitoring – Ensuring key performance indicators, service level agreements, and financial targets are met. •    Business continuity – Ensuring contracts and resources are in place to deliver a sustainable, high quality service. •    Strategic thinking – To contribute to the development and delivery of departmental strategy and policy •    Service improvement – To identify areas for improvement and ensure quality improvements are planned and delivered

Main duties of the job

The post holder will support the strategic and operational management of Clinical Genomics. Working together with the Clinical Genomics Operational Lead, Commercial development manager, Director of Pathology & Clinical Genomics and all key subject matter experts, the post holder is responsible for supporting  day to day operations,   monitoring and delivery of all services within the Clinical Genomics department. This involves delivery of all operational performance targets, ensuring all services are provided within the agreed level of activity, standards of performance, safety, quality and budget.

The post holder is financially responsible for the budget setting and monitoring of services within the Clinical Genomics department. The post holder is responsible for compiling the departmental business plan and ensuring delivery in conjunction with the Clinical Genomics Operational lead and Director of Pathology & Clinical Genomics.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

2.1    To support the development of and promote the Trust’s mission, values, aims and objectives.

2.2    To provide a professional, senior management contribution across the Clinical Genomics department, working in partnership with the Director of Pathology & Clinical Genomics, CG Operational Lead, Clinical Director and others to deliver cost-efficient, high quality and responsive services.

2.3    To have a high-profile role in the development of the Clinical Genomics service working with internal and external partners.

2.4    To lead on the delivery of  a number of key  strategic  programmes which will enable the on-going achievement of Clinical Genomics objectives.

2.5    To be accountable for the delivery on key strategic workstreams as directed by the Director of Pathology & Clinical Genomics, Deputy Director of Clinical Services. as required. 2.6    Where appropriate, to be the departmental service lead for specific projects and new service activity. Attending internal and/or external meetings and networks as required, representing the department with local stakeholders, commissioners and other providers.

2.7    To deputise for the Director of Pathology & Clinical Genomics at internal and external meetings as required.