Clinic Technical Assistant & Co-ordinator

Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Applications are invited for the position of B3 0.4 wte Contact Lens & LVA technical assistant & coordinator.  This post is is a mix of technical & administrative duties,  training can be provided for either elements of this role.

You will be joining our diverse team which includes Contact Lens & anterior segment specialist (service lead), optometrist, LVA specialist , ECLO and the ophthalmology team.

We are looking for dedicated, enthusiastic and motivated applicants, capable of working individually and as part of a team. The post holder undertake a wide range of technical & clinic coordination/administrative duties.

The post holder will act as a focal point for issues relating to the management of the contact lens & low vision aid service. Developing close links with Orthoptic team, Ophthalmology, medical secretaries, clinicians and Orthoptic Leadership Team.

Main duties of the job

• clinic coordination duties -  word processing, answering telephone enquiries, co-ordination including organisation and implementation of processes of out-patient waiting lists, making / altering appointments and supporting other members of the Orthoptic team.
• organise waiting lists, clinics, appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.
• maintaining and ordering stocks and supplies, using the ELFS system for ordering and GRNing.
• technical roles to support the CL/LVA service e.g. topographical scanning, anterior segment imaging, anterior segment OCTs and other diagnostic tests as required.
• teaching the insertion and removal of contact lenses and instruct patients about adapting to, wearing and caring for contact lenses.
• support LVA Specialist in teaching and guiding patients with the use of LVAs.

Detailed job description and main responsibilities

To work as an integral member of the Orthoptic/Contact Lens /Low Visual Aid team assisting all members of the team, to ensure that the patient’s journey, from referral to follow up is effective and efficient. This will include varied administrative duties, word processing, answering telephone enquiries, co-ordination including organisation and implementation of processes of out-patient waiting lists, making / altering appointments and supporting other members of the Orthoptic team. It will include the use of all Trust systems including Medway, choose & book, Medisec, ELFs and Savience ensuring safe data quality collection.

To communicate effectively between the multi-disciplinary team including clinicians, management teams and outside agencies including optometrists as well as patients and their carers.

To organise waiting lists, clinics, appointments and timetables to ensure Trust and departmental targets and standards are met and maintained.

To assist the team in maintaining and ordering stocks and supplies, using the ELFS system for ordering and GRNing.

To be competent or to undergo training to become competent in other related technical roles to support the CL/LVA service e.g. topographical scanning, anterior segment imaging, anterior segment OCTs and other diagnostic tests as required.

To support the CL specialist in teaching the insertion and removal of contact lenses and instruct patients about adapting to, wearing and caring for contact lenses.

To support LVA Specialist in teaching and guiding patients with the use of LVAs.