Clinic Receptionist and Administration Officer

Job overview

To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.

To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.

To provide administrative support to the Health Records Department.

This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.

We have an opportunity for 25.5 hour posts . This will be a 7am to 7pm service.

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.

You will be joining an already established team who  have patient care and outcomes at the heart of everything they do.

We offer an excellent working package and free on site parking.

This role will require the successful candidate to occasionally work across our local community sites.

Main duties of the job

Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.

To record data, using Lorenzo, SystmOne and the room booking software.

To record and update case note folder location details on the case note tracking system.

To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.

Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.

Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.

Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.

To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.

Closing date of advert: 06 May 2025

Date of interview: 20 May 2025

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers