Clinic Clerk

Job overview

To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department, such as booking appointments and maintaining appropriate records.

Main duties of the job

• Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
• Complete all required documentation and computer records.
• Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
• Receive and acknowledge incoming referral letters as appropriate.
• Refer letters to Consultant/clinician for further advice as required.
• Book and advise patients of appointments using the Trust’s  booking protocols.
• Ensure clinics are booked to full capacity as per the agreed schedule.
• Make suggestions as to any modification to ensure smooth running of clinic based on demand.
• Ensure that all outpatient targets are met, in relation to appointments.

Detailed job description and main responsibilities

Please see attached Job description for further information about the Clinic Clerk position available with WUTH.