Clinic Clerk

Job overview

Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's Hospital.

This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.

You’ll provide essential administrative support, manage patient records, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.

Full Time -

You'll thrive in this position if you're adaptable to shift work covering both day and night shifts (8am–8pm / 8pm–8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.

Part Time -

You will provide effective and efficient clerical and reception support to the Maternity Outpatient Clinics, ensuring the administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence.

Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.

Apply today to become an integral part of a team passionate about exceptional maternity care.

Main duties of the job

• Effective delivery of clerical and reception duties for the clinic. •    Input and maintenance of accurate patient information on Trust information systems. •    Provision of excellent customer service to members of the public and staff who visit or contact the clinic. •    Contribution to positive patient experiences

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.