This job is closed to applications

Location
Salary
£24,169 per annum
Profession
Administrative and IT
Grade
Band 2
Deadline
19 May 2025
Contract Type
Permanent: from date of appointment
Posted Date
15 May 2025

Job overview

We are seeking a bright and friendly individual to join our administration and reception team to support the Pre-Assessment service across the Freeman and Royal Victoria Hospitals. Our administration and reception team are busy and diverse services and our clinicians rely on the administration teams to provide an effective, efficient service to support them to provide exceptional care to our patients.

You will need to be able to prioritise the needs of our busy teams using organisation skills.  You will need to be calm and self-motivated with an adaptable, positive and flexible approach to challenging and changing situations. The post will involve contact with patients and families both face to face and via telephone and so good communication skills are essential to this role.

Working knowledge of computer systems and applications will be beneficial to the role and support to understand and learn the trust digital systems will be available to the successful candidate.

  • Interview date: 3 June 2025
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

  • Utilise the electronic patient record on a daily basis to keep accurate records and book appointments.
  • Manage and deal with calls from patients, service users, families, carers and other professionals.
  • Support the team to carry out admin tasks that are required to maintain the good working flow of the service
  • Reception duties.
  • Administrative tasks such as photocopying, filing, scanning and uploading documents to maintain accurate patient records and pre-assessment service records.

Use a variety of electronic systems (Office, PowerChart, SchApptbook, PMOffice)

Detailed job description and main responsibilities

  • To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.