Clerical Officer/Receptionist

Job overview

An exciting and challenging opportunity has arisen for an enthusiastic individual to join our General Surgery Outpatient Department at the Northern General Hospital.

The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within the General Surgery team.

They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.

They will work closely with secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients.

Main duties of the job

To ensure all referrals are dealt with properly and in a timely manner.

To be responsible for filling outpatient clinics to 100% for the coming 6 weeks.

To deal with patient telephone queries as part of our contact centre.

To prepare patient documentation for outpatient clinics.

To outcome outpatient clinics.

To work on the General Surgery outpatient reception on a rota basis.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.