Clerical Officer/Receptionist

Job overview

An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our administration team as a Clerical Officer/Receptionist within the Tyneside Integrated Musculoskeletal Service.

The post holder will provide an efficient and effective reception service to patients as well as administrative services to support our clinical team.

The Tyneside Integrated Musculoskeletal Service operates a 5 day service. You will be required to work at various community sites across Newcastle Therapy Services and cover shifts between 08:00-18:00.

• Interview Date Thursday 17 July 2025
• 15 Hours 15 Minutes/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

• To provide a competent and efficient reception service. Providing the first point of contact for users of our service in a busy environment.
• Meet and greet patients at the department’s reception desk ensuring they are clerked in and out of physio clinics appropriately using SystmOne.
• Make appointments for patients and managing the appointment system for outpatients using SystmOne.
• Communicate effectively with staff in the service, other departments and patients on the telephone accurately recording messages when necessary or assisting callers with queries including change of appointments.
• Respond to telephone and email queries in a timely appropriate manner.
• To work as a team member within the administration team with guidance from the team lead as required, to support adequate staffing level and attend admin team meetings.

Detailed job description and main responsibilities

To undertake a range of duties at reception desk to ensure an efficient and effective administration service to patients and staff of the department.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.