Clerical Officer

Job overview

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

Are you ready to make a real impact in a fast paced, dynamic environment? Join the Emergency Department at the Royal Victoria Infirmary. We’re seeking enthusiastic, motivated, and reliable individuals to be the heart of our team, providing essential administrative support for our busy Emergency Department and Minor Injury Unit reception desks. Applicants must be able to demonstrate excellent communication, organisational and processing skills.  You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload.  You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous.  Knowledge of e-Record would be desirable.  Full training will be given.

PREVIOUS APPLICANTS NEED NOT APPLY.   Informal visits are highly recommended. Post 1 - 2 x 37.5hr (5 x 7.5hr shifts) Post 2 - 4 x 18hr (3 x 16:00-22:00 Rolling 8 week rotas to meet need of service from 08:00-22:00. Will include Bank Holidays and Weekends.

• Interview Date: 30 June 2025
• Full & Part Time Hours - vacancies
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.

Applicants must be able to demonstrate excellent communication, organisational and processing skills.  You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload.  You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous.  Knowledge of e-Record would be desirable.  Full training will be given.

Detailed job description and main responsibilities

• To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
• To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
• To ensure that data input is amended as necessary to comply with departmental target requirements

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.