Clerical Officer Team Leader

Job overview

An exciting opportunity has arisen in our Waiting List team as the Team Leader for the Clerical Officer Team.

This is an essential post, as this post holder is responsible for updating and actioning the rota for day to day support of the wider waiting list team, reception cover, sickness reviews, annual leave requests, special leave requests, appraisals, probationary reviews, ensuring all work is covered ensuring all medical records and paperlite packs are requested/ prepared and available prior to elective surgery.

The team leader also ensures that desktops and SOPs are updated as required, and ensuring training is organised and delivered to all new starters.

The team leader also fills in the gaps on the rota and therefore plays a pivotal role in the success of the team in delivering what is required.

Main duties of the job

• Communicates with a range of contacts, for example staff from other departments, external clients, patients and their families when on reception concerning both routine and complex information, some of which may be confidential.
• Be required to prioritise own work and make judgements in relation to, for example annual leave requests to ensure the clerical officer rota is covered.
• Responsible for the prioritising of own work commitments on a day to day basis, and the planning of the Clerical Officer Rota to ensure the service in covered.
• Undertake basic clerical tasks such as for example retrieval and preparation of files, production and issuing of already prepared standard letters, distribution of incoming and outgoing post and photocopying.
• Provide non-clinical advice, information to patients / clients / relatives.
• Implements policies and propose changes to practices, procedures for own area.
• Works independently to defined policies and procedures, manages own workload.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.