Clerical Officer - St Pauls
Liverpool University Hospitals NHS Foundation TrustAlready thinking ahead to interview?
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Job overview
Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks Candidates must be computer literate. If you would like the challenge of working in a very busy department, then we would like to hear from you.
Main duties of the job
St Paul's Eye Unit The role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.
Candidates must have previous experience, working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning and interpersonal skills, as the role involves working with different disciplines, and requires an organised and systematic approach to tasks Candidates must be computer literate. If you would like the challenge of working in a very busy department, then we would like to hear from you.
Detailed job description and main responsibilities
Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
Receive and book in patients on arrival in Out-patients/Primary care.
Make appointments as requested. Liaise with medical staff re overbooked clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and re-direct mail.
Enter referral letters onto the Hospital Information Support System and book new appointments as required
Make up and file new case notes.
Cancel and re-book clinic appointments according to given instructions.
Liaise with Clerical Team Co-ordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
Ensure all Out-patient discharges are recorded timely and accurately.
Ensure that attendances, DNA’s and discharges are recorded accurately and timely.
Deal with DNA follow up appointments.
Cover/rotation for other Clerical Officers will be required.
To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.