Clerical Officer – Receptionist

Job overview

To provide a receptionist support for the Royal Eye Infirmary

This post is part of a professional team working in the Royal Eye Infirmary.  The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient and inpatient services with strict adherence and compliance to the Referral to Treatment Access Policy and APN’s (Administrative Procedure Notes)

Main duties of the job

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

• 2.     To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance. 3.     To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APN’s (Administration Procedure Notes) and be able to work to this level.  (In house manuals are available for reference).

To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

• 7.     The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured.  The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset. 8.     To ensure the patient’s details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary. 1

Detailed job description and main responsibilities

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***