Clerical Officer / Receptionist

Job overview

We have an exciting opportunity within a supportive and welcoming Physiotherapy Department at Royal Victoria Infirmary and Freeman Hospital for a Clerical Officer/Receptionist.

Working under the supervision of the Administration Team Lead, you will provide high quality administrative and system support to ensure service levels are always maintained.

Excellent communication and people skills are required to deliver this role effectively and you will need to demonstrate outstanding patient care in all your daily activities. At times you may be required to work independently, so attention to detail and the ability to follow department policies and procedures is essential.

As part of your role, you will be expected to demonstrate attributes such as the ability to work as part of a multi-disciplinary team and prioritising your workload to support the needs of the department. You must also be proficient in the use of Microsoft Office.

Previous administration experience in a healthcare setting is preferred but not essential as full training will be provided.

• Interview Date Wednesday 11 June 2025
• 30 Hours/Week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

To be responsible for the provision of efficient, effective and comprehensive administrative support to the Therapy Services team.

To provide a high-quality reception service for patients and their carers who access Trust services.

To be responsible for checking patients in for their appointments, booking further appointments and answering high volume of telephone calls.

To act as a point of contact for the Physiotherapy Department, fielding and signposting enquiries as appropriate.

To be responsible for ensuring information is available and recorded accurately in patient records.

Detailed job description and main responsibilities

To undertake a range of duties at the Therapy Services reception desk to ensure an efficient and effective administration service to patients and staff of the department.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.