Clerical Officer - Lung Function

Job overview

We are looking for an enthusiastic and self-motivated Clerical Officer to join our busy Outpatients Service based in the Lung Function and Sleep Apnoea Service in University Hospital Llandough

The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and using initiative is key.

Experience of working with the public in a Healthcare setting and use of IT systems would be an advantage.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Make and receive telephone calls from all stakeholders to include patients, relatives, and General Practice. Politely establish caller’s needs and accurately record and action.
• Positively engage with the general public by meeting and greeting patients and clerking them into the department
• Add to patient waiting lists, booking, cancelling and amending patient appointments to ensure all patient lists are booked adequately and cancellation slots are utilised

• Action all received referrals in timely fashion, depending on urgent or routine nature. Recognise and highlight any referrals for supervisory action not meeting access criteria.

• Work within the team of Respiratory Physiologists to provide clerical assistance within the department

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac