Clerical Officer - Imaging

Job overview

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of  CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

Main duties of the job

WALSALL HEALTHCARE NHS TRUST

MANOR HOSPITAL - IMAGING SERVICES

Full time posts - Permanent Contract -  37.5 hrs per week

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess:

A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years. Business and Administration Level 2 is desirable Demonstrate excellent prioritisation and time management skills and adaptability. Have excellent communication skills Good organisation skills Flexible working approach

Detailed job description and main responsibilities

Principal Duties Ø The post holder must be competent in administration support. Ø Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager. Ø Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients. Ø Requesting necessary items, information or services from other departments Ø Responding promptly and appropriately to all external and internal telephone queries. Ø Providing clerical support as assigned. Ø Communicating appointments or examination information to patients or carers. Ø Exercising judgment to record and report all relevant information as appropriate. Ø Maintaining confidentiality and adhering to all organisational policies relating to the job. Ø Responsible for processing imaging referrals as assigned. Ø Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards. Ø Processing detail relating to patients and staff promptly and in organised and accurate manner. Ø Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Ø Receiving, welcoming and directing visitors as they arrive in the department.