Clerical Officer - Homecare Procurement Office

Job overview

The Newcastle upon Tyne Hospitals NHS Foundation Trust currently has approximately 8000 patients receiving their medication via Homecare services across 30 therapies. The Pharmacy Homecare department has an important role in ensuring that these patients’ Homecare prescriptions and associated invoices are processed effectively. An exciting opportunity has arisen for two enthusiastic and well-motivated Clerical Officers to join the Pharmacy Homecare Team. You will provide support in order to maintain a high level Trust-wide Pharmacy Homecare Service.

You will be required to communicate with professionals both internal and external to the Trust via telephone, e-mail, MS Teams and face-to-face. You will be processing Homecare prescriptions, which involves raising a purchase order and paying invoices using the pharmacy computer program, requiring a high level of accuracy and concentration. Other regular tasks include investigating prescription and invoice queries, filing and archiving.

• Interview Date: August 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• Provide a main point of contact for NHS staff and occasionally patients and direct as appropriate to a senior member of staff if necessary.
• To provide appropriate information requested by service users by phone and/or email.
• To handle confidential information regarding patients and record, store and interpret it as required according to Trust protocols.
• To maintain excellent working relationships between clinical teams, pharmacists and the Homecare Team as directed by the Homecare Manager.
• To complete and prepare documentation accurately and legibly in compliance with Trust and legal requirements and to facilitate audit investigations.
• Participate in staff meetings.
• To identify basic prescription admin related problems (missing patient info, delivery frequency discrepancies) and refer to a senior member of staff or pharmacist if necessary.
• To work according to a job plan agreed with the Homecare Manager and within the Homecare Medicines Policy.
• Interprets Homecare prescriptions to determine the total quantity required for the duration of that script and raise a purchase order for that quantity.
• To record and interpret data relating to Homecare key performance indicators where necessary.

Detailed job description and main responsibilities

• To carry out all necessary procedures relating to the purchasing, receipt, charging and invoicing of all commercial home delivery of medicines and associated sundries on a daily basis for the Trust.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.