Clerical Officer - Dental & Max Fax

Job overview

This post is part of a professional multi-skilled team, working within the appointment booking, prepping & reception team within the Maxillofacial, Restorative, Orthodontic and Paediatric Dentistry Departments.

The post holder will primarily be working within the appointment office, booking patients from the relevant PTL's booked in accordance with Trust waiting list policies.

The clerical team work very closely with one another across two offices. All other staff groups are situated within the department, including secretarial and clinical staff.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Main duties of the job

The key responsibilities of this role are;

• To ensure that all appointments are booked in accordance with Trust waiting list policies.
• To ensure that suspected cancer 2-week wait patients are booked within policy guidelines.
• This post requires concentration when ensuring patients are given an appointment within the national guidelines, as provided on PTL (Patient Target Lists) The post holder must advise Service Line or Specialty Coordinator if the clinic capacity is insufficient to accommodate number of appointments required and ensure individuals are kept informed.
• To ensure that patients are given sufficient notification of appointment, as set out in waiting list policies.
• To ensure that all patients who fail to attend appointments (DNA’s) are managed in accordance with the trust DNA policy.

Detailed job description and main responsibilities

• To ensure all new outpatient sessions are partially booked in accordance with specific clinical booking rules and trust policies and where patients cancel their appointment at short notice to endeavour to fill the slot with another patient in order to utilise clinic capacity.

• To ensure that all follow up patients that are on a waiting list are booked in accordance with specific clinical booking rules and trust policies.  Where follow up waiting list has not yet been implemented to ensure that patients are managed and booked according to the clinic profiles.

• To ensure that all changes to the clinic booking rules have been agreed with Service lines.

• Post holders will be given a regular clinic workload, but would be expected to cover irregular clinics as requested by Specialty Coordinator

• To undertake other duties within the post holders competence/career development plan as may be necessary from time to time, as determined by Specialty Coordinator

•    To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.