Clerical Assistant

Job overview

To provide effective reception and clerical support within the Cardio-Respiratory Department on both sites.

The confidential nature of all work concerning patients must be understood and safeguarded.

Main duties of the job

• General reception duties including answering the telephone and dealing with all enquiries respectively.
• Regular communication with wards, GPs, outpatients using written and verbal communication
• Act as necessary to ensure patient DNA’s are recorded and dealt with in line with trust protocols.
• Assisting the Cardio-Respiratory service manager and waiting list team leader with general administration duties including taking telephone messages when they are unavailable.
• Filing and distribution of al test reports and results.
• Retrieval and tracking of case notes when required.
• To assist the waiting list team with general administration duties including taking telephone messages when they are unavailable.
• Assist in ensuring compliance with all quality standards.
• To adhere to all trust policies and procedures – to keep up to date with all mandatory training.
• Work within trust/department guidelines/protocols.
• Undertake all administrative procedures pertaining to role including reception duties.
• Ensure calls are answered in a timely manner and dealt with professionally and appropriately.
• Always be respectful and professional to both patients and members of staff at all levels, in accordance with expected trust ‘Behaviours’.
• Close liaison with primary care and hospitals/providers is required to ensure data is transferred correctly and in line with trust policies and procedures.

Detailed job description and main responsibilities

***The full details of the role, including main duties and responsibilities are available in the attached full Job Description and Person Specification**

This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and this job description may, therefore be amended in consultation with the post holder.