Clerical Assistant / Receptionist

Job overview

Receptionist

Therapy Services Admin Team

• hours (part time considered)

Band 2

We are seeking an enthusiastic, hardworking and motivated receptionist with excellent communication skills, a friendly and approachable manner, showing excellent time management skills to join our existing reception / admin team in Therapy Services at MWL Teaching Hospitals.

The successful candidate will be expected to support the various out patient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties.  Knowledge of Careflow booking system would be advantageous, but training will be provided.

The post will be split between Whiston and St Helens Hospitals on a rota basis.  Reception at Whiston is covered by 2 shift patterns 0800 – 1600 and 1000 – 1800.  Covering for other reception staff during annual leave/sickness is essential and this may change your scheduled shift location at short notice.

A flexible approach to day to day tasks is essential in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

The JD & PS are currently under AfC review and are subject to change

Main duties of the job

• Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
• Deal appropriately with concerns from staff in line with Trust policy.
• Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.
• Accurate use of patient information using Medway, including registration screen to check patient details are correct.
• Obtain information requested by Admin Manager.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.  Participate in housekeeping of the office environment.
• Attend appropriate training, meetings and education sessions at the request of manager.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager

Detailed job description and main responsibilities

• Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
• Deal appropriately with concerns from staff in line with Trust policy.
• Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.
• Accurate use of patient information using Medway, including registration screen to check patient details are correct.
• Obtain information requested by Admin Manager.
• Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
• General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.  Participate in housekeeping of the office environment.
• Attend appropriate training, meetings and education sessions at the request of manager.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work in a flexible manner in accordance with the Trust Policy.
• Any other duties required by Line Manager