Clerical Administration Support

Job overview

To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients. The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient-centred care.

Working from home or Hybrid working is not available for this role.

Previous applicants need not apply.

Main duties of the job

• Patient Administration: Respond promptly and professionally to patient queries via phone, email, or in person. Grant and manage patient access to the Maternity Badger Net portal. Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations. Coordinate appointments for specialist tests, including Glucose Tolerance Tests.
• Respond promptly and professionally to patient queries via phone, email, or in person.
• Grant and manage patient access to the Maternity Badger Net portal.
• Arrange and reschedule ante-natal and post-natal appointments, including clinics and individual consultations.
• Coordinate appointments for specialist tests, including Glucose Tolerance Tests.
• Team Support and Coordination: Provide day-to-day administrative support to midwives and maternity support workers within the community. Maintain accurate patient records and ensure data is up-to-date in relevant systems. Assist in the preparation of documentation and reports as required.
• Provide day-to-day administrative support to midwives and maternity support workers within the community.
• Maintain accurate patient records and ensure data is up-to-date in relevant systems.
• Assist in the preparation of documentation and reports as required.
• Equipment and Stock Management: Maintain and monitor all clinical and office stock levels. Arrange calibration, servicing, and maintenance of equipment in line with Trust policies. Process stock orders and ensure timely delivery to the team
• Maintain and monitor all clinical and office stock levels.
• Arrange calibration, servicing, and maintenance of equipment in line with Trust policies.
• Process stock orders and ensure timely delivery to the team

Detailed job description and main responsibilities

Skills and Competencies:

• Strong organisational and time management skills. Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in IT systems, or willingness to learn Microsoft Office , excel and healthcare software (e.g., Badger Net).
• experience within a busy NHS health care environment