Cleaning Services Team Leader

Job overview

The post holder will work as a member of the Cleaning Service team and will be responsible for the day to day operational supervision of a large number of Cleaning Service Assistants, split across a large site providing  a 24/7 service, thus ensuring the promotion of a high- quality cleaning service supporting patients, visitors and staff. In line with the National Standards of cleanliness within a healthcare setting 2021.

The post holder will report to the Assistant Facilities Manager (AFM) for the respective zone and will support the department in delivery of national, regional and local cleaning directives in an ever-changing NHS landscape.

The post holder will be responsible for the monitoring of cleaning standards via audit, quality assurance checks and service review.

The post holder will be responsible for ensuring that a high standard of cleaning is continuously provided to patients, visitors and staff members across all site facilities 24/7.

Main duties of the job

Amongst other responsibilities the postholder will be required to maintain excellent working relationships via email, face to face meetings and phone calls with key stakeholders such as Infection Prevention and Control teams, (ICPT) Clinical Colleagues, Estates Colleagues and all external providers of good and services.

Reporting any signs of pests to the relevant department or contractor, via email, and phone.

Liaising with ward and department staff, patients, visitors in relation to complaints or concerns being raised.

Communicating with wards and department clinical staff informing them of any changes to the service.

Supporting clinical colleagues by giving advice on cleaning processes and procedures, providing appropriate support on queries, and complaints.

Give feedback to staff with regard to their performance and where required source additional training to help support and encourage staff members.

Support the FM and AFM’s in delivering cleaning services team briefings, to include current issues and providing relevant information as appropriate, delivering monthly Tool Box Talks to all staff.

Contribute to the maintenance of a culture of engagement that involves staff in decisions on how the services are provided

Report any non-compliance to their zonal AFM.

The post holder will be responsible for ensuring high standards of cleanliness are achieved in line with Trust targets, Trust Policies, cleaning services Sop’s, cleaning service schedules and work plans.

Detailed job description and main responsibilities

For additional information, please refer to the full job description and person specs attached to this advert.