Chief Operating Officer

Job overview

Surrey & Borders Partnership NHS Foundation Trust plays a vital role in the health and wellbeing of 1.4 million people across Surrey and north‑east Hampshire. We provide mental health, learning disability, neurodiversity and substance use services that make a profound difference to individuals, families and communities. Rated ‘Good’ by the CQC, we are recognised for our values‑led approach, our commitment to compassionate care, and championing innovation and R&D. We have strong foundations and significant ambition; our aim is to deliver great care, everywhere, every day.

We are now seeking to appoint a new Chief Operating Officer (COO), following the retirement of our current postholder. As our COO, you will lead the delivery of all operational services, working as a key member of the Executive Team to ensure the highest standards of quality, safety, access, performance and experience. You will be a visible and motivating presence across the organisation, inspiring our people, strengthening our culture, and ensuring our values are felt in every interaction.

The Trust’s expectation is that colleagues are expected to be in person at their place of work during their working hours in order to optimise team effectiveness, with flexible working policies guiding any variation to this which takes into account team and individual circumstances.  Colleagues  are expected to be present at Trust sites a minimum of 4 days a week.

Main duties of the job

Leading the operational delivery of mental health, learning disability and specialist services across the Trust, ensuring high‑quality, safe and accessible care.

Translating strategy into effective service plans aligned with local and national NHS priorities, including strengthening community‑based care.

Driving improvements in access, flow, waiting times and productivity, ensuring robust performance management across all operational divisions.

Championing a culture of quality, safety and continuous improvement, and ensuring compliance with CQC standards.

Supporting digital transformation, data‑driven insight and innovative models of care that modernise service delivery.

Candidates who are shortlisted will be invited to undertake an assessment centre,  the outcome of which will inform which candidates are invited to the stakeholder discussion and interview.

Detailed job description and main responsibilities

Please check the job description for more information on the requirements for this job.